Thank you for shopping at Craft House. ?

If you are not entirely satisfied with your purchase, we’re here to help.

 

Normal Returns

You have 7? calendar days to return an item from the date you received it.

To be eligible for this return, your item must be unopened, unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or original method of payment.

You will receive the credit within 7 days, depending on your card issuer’s policies.

 

Shipping

You will be responsible for paying for your own delivery costs for returning your item.

 

Damaged Goods Returns

You have 24 hours to inform Craft House from the date you received the item if there are any materials that are damaged or unusable.

To be eligible for this return, you will need to open the item and inspect all the materials inside.

A written query, accompanying images and receipt or proof of purchase must be emailed to info@craft-house.co.za.

 

Refunds

Once we receive your query, we will inspect it and notify you that we have received your query.

We will immediately notify you on the status of your query after an investigation has been done.

If your query is approved, the damaged or unusable item will be replaced.

 

Shipping

Craft House will be liable for all delivery costs incurred to replace the damaged or unusable item.

 

Missing Goods Returns

You have 24 hours to inform Craft House from the date you received the item if there are any materials that are missing.

Kit Instructions are provided for you to validate the contents of the item purchased.

To be eligible for this return, you will need to open the item and inspect all the materials inside.

A written query, accompanying images and receipt or proof of purchase must be emailed to info@craft-house.co.za.

 

Refunds

Once we receive your query, we will investigate it and notify you that we have received your query.

We will immediately notify you on the status of your query after an investigation has been done.

If your query is approved, the missing item will be supplied.

 

Shipping

Craft House will be liable for all delivery costs incurred to replace the missing item.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

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